About TDC Insurance
Following a period where TDC operated as an agent for INA and Capital Life in St. Kitts and Nevis, TDC Group established its own insurance business to serve the needs of individuals, families and businesses in St. Kitts and Nevis. It named the business St. Kitts Nevis Insurance Company (SNIC). SNIC commenced trading on 24th July 1987. Under the direction of Austin 'Gary' Da Silva (1987-2000), Nesta Seaton-Clark (2000-2008), Carl Thompson (2008-2017) and Evon Rogers (2017 on) the Company flourished from its humble beginnings to today's thriving insurance business. We changed our name to TDC Insurance and achieved an A- (Excellent) Financial Strength rating from the respected international rating agency A.M. Best in 2016.
Our Customer Promise
Treating customers fairly
Treating customers fairly is a core principle of our Company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.
Central to this ethos is our commitment to providing clear and concise information, free of "jargon" and written in plain English.
Feedback
Your feedback is important to us. We want to know whether your experience of us lives up to your expectations.
If you have any feedback, good or bad, let us know, because your views are vital to helping us improve our service to you in the future.
Available now - call To send us your feedback, please complete the Customer Feedback Form.
These are the key factors which determine our policy of Treating Customers Fairly
- You can be confident that you are dealing with a firm which holds the fair treatment of our customers as central to our corporate culture.
- Products and services marketed and sold in the retail market are designed to meet your individual needs.
- You are provided with clear information and are kept appropriately informed before, during and after the point of sale.
- Where we offer advice you, the advice is suitable and takes account of your individual circumstances. We provide you with products that perform as we have led you to expect, and the associated service is of an acceptable standard.
- You will not face unreasonable post-sale barriers imposed to change products, switch providers, submit a claim or make a complaint. We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner.
Our Philosphy
“A fair settlement reflects both the spirit and intent of the policy and indemnifies the customer promptly and in full.”
The purpose of insurance is to meet genuine claims promptly and in full. It is our philosophy that genuine claims should be processed and paid with excellent customer service.
We thank claimants for supporting us with the process of validating and quantifying claims through to settlement.
Our Ownership
TDC Insurance is a fully owned subsidiary of the St. Kitts Nevis Anguilla Trading and Development Company Ltd (TDC Group), a large regional trading group with a wide range of business interests.
Capital management and financial security
Insurance and financial services in St Kitts and Nevis are regulated by the Financial Services Regulatory Commission (FSRC) established under the Financial Services Regulatory Commission Act, No. 22 of 2009. The FSRC requires that holders of an insurance license comply with certain minimum requirements:
Capital adequacy
TDC Insurance has paid up share capital that exceeds the regulatory requirements of the existing Act and expected requirements under the Uniform Insurance Bill.
Liquidity
TDC Insurance retains adequate liquid funds to meet reasonably foreseeable liabilities.
Solvency
TDC Insurance substantially exceeds the minimum solvency margin.
Reserves
Statutory deposit
TDC Insurance deposits a substantial proportion of the Company’s assets with the Registrar to satisfy the statutory requirement. These funds cannot be accessed without specific approval from the Regulator.
General reserves / Claims equalisation reserves
In addition to the catastrophe reinsurance cover, TDC Insurance prudently reserves for outstanding claims in respect of its unexpired policies.
Insurance and financial services in St Kitts and Nevis are regulated by the Financial Services Regulatory Commission (FSRC) established under the Financial Services Regulatory Commission Act, No. 22 of 2009. The FSRC requires that holders of an insurance license comply with certain minimum requirements:
Capital adequacy
TDC Insurance has paid up share capital that exceeds the regulatory requirements of the existing Act and expected requirements under the Uniform Insurance Bill.
Liquidity
TDC Insurance retains adequate liquid funds to meet reasonably foreseeable liabilities.
Solvency
TDC Insurance substantially exceeds the minimum solvency margin.
Reserves
Statutory deposit
TDC Insurance deposits a substantial proportion of the Company’s assets with the Registrar to satisfy the statutory requirement. These funds cannot be accessed without specific approval from the Regulator.
General reserves / Claims equalisation reserves
In addition to the catastrophe reinsurance cover, TDC Insurance prudently reserves for outstanding claims in respect of its unexpired policies.
Our Values
- Thriving for virtuousness
- Destined for greatness
- Committed to providing the best customer service
- Investing in community development
- Continuous development
- Thriving for virtuousness
- Destined for greatness
- Committed to providing the best customer service
- Investing in community development
- Continuous development